Clarity EQ Contact Centre NQF 3 Learnership 2026: 12-Month Customer Service Pathway With R5,500 Stipend

Who can apply

• Applicants must carefully review the minimum requirements before applying.
• Educational Requirements
• Candidates must have: A completed Grade 12 / Matric certificate
• Citizenship Requirements
• Applicants must: Be South African citizens
• Experience Requirements
• Candidates must have:
• At least 6 months of practical call centre experience
• Exposure to both inbound and outbound functions
• This requirement is important because learners will enter a live operational environment where basic call centre understanding is necessary.
• Disability Requirement
• This programme is specifically designed for persons living with disabilities.
• Applicants must provide:
• A valid doctor’s letter
• Confirmation of disability status documentation
• The documents will be vetted and verified for authenticity as part of Employment Equity reporting requirements.
• Skills Required
• Applicants should possess:
• Strong English communication skills
• Active listening abilities
• Basic computer literacy
• Professional telephone etiquette
• Good interpersonal skills
• Ability to work within a team environment
• Residency Requirements
• Candidates must:
• Reside in KwaZulu-Natal
• Because the programme is based in Mount Edgecombe, applicants should ideally live within travelling distance or have reliable transport arrangements.
• Learners will complete a recognised: Contact Centre NQF Level 3 qualification
• This qualification can strengthen future job applications and open pathways into:

How to apply

Applications are submitted directly to Clarity EQ Contact Centre - we do not collect applications. Read the eligibility criteria, prepare your supporting documents, then complete your application on the official page.

Full details

Clarity EQ is offering a 12-month Contact Centre NQF 3 Learnership for unemployed South African youth living with disabilities. The programme includes classroom learning, workplace exposure, a nationally recognised qualification and a monthly stipend of R5,500, with applications closing on 20 June 2026.

This opportunity is designed for candidates who want to build a future in customer service, call centre support and business process outsourcing.

For young people who already have some call centre exposure, it offers a structured way to turn that early experience into a recognised qualification and stronger workplace confidence.

What is the Clarity EQ Contact Centre NQF 3 Learnership 2026?

The Clarity EQ Contact Centre NQF 3 Learnership 2026 is a paid 12-month employment programme focused on customer service and call centre operations.

The programme combines theory and workplace experience.

Learners will complete 30% face-to-face classroom learning and 70% practical workplace exposure in a call centre environment.

This makes the programme ideal for candidates who want more than training alone. It gives learners the chance to practise real customer interactions while building a formal Portfolio of Evidence.

Who is this learnership designed for?

This learnership is specifically for unemployed South African youth living with disabilities.

It is suited to candidates who are motivated, confident in English communication and interested in building a corporate career in customer experience.

The opportunity is based in Mount Edgecombe, KwaZulu-Natal, and candidates must reside in KZN.

Because the programme is linked to call centre work, applicants should be comfortable speaking to customers, using basic computer systems and following daily workplace routines.

What will learners do during the programme?

Learners will gain exposure to both inbound and outbound call centre functions.

Inbound duties may include:

• Answering incoming customer calls
• Assisting with general service enquiries
• Diagnosing customer challenges
• Providing accurate first-contact resolutions
• Updating CRM systems with customer notes and actions

Outbound duties may include:

• Making customer follow-up calls
• Supporting warm lead generation
• Conducting customer satisfaction surveys
• Supporting promotional service campaigns
• Verifying customer information
• Identifying retention or upselling opportunities

This experience can help learners build practical customer care, sales support, data capturing and communication skills.

What commitments are expected from learners?

Learners must be ready to participate fully in the 12-month programme.

This includes attending classroom learning, reporting to the workplace daily and completing all required assignments and assessments.

Learners will also need to build a compliant Portfolio of Evidence, which is an important part of completing the qualification.

Daily attendance is important because the programme depends on both learning progress and real workplace participation.

What are the minimum requirements?

To be considered for the Clarity EQ Contact Centre NQF 3 Learnership 2026, candidates should meet the following requirements:

• Completed Grade 12 or Matric certificate
• South African citizenship
• Unemployed youth status
• Must reside in KZN
• Must be a person living with a disability
• Valid medical confirmation of disability
• Doctor’s letter and confirmation of disability status for EEA reporting purposes
• Minimum of 6 months’ practical call centre exposure
• Experience in both inbound and outbound functions
• Strong verbal communication skills in English
• Active listening skills
• Basic computer proficiency

Medical records will be vetted and approved to confirm authenticity, so candidates should prepare accurate and valid documentation.

How much is the stipend?

Successful learners will receive a monthly stipend of R5,500.

The stipend is provided while learners complete the 12-month programme and gain practical workplace experience.

For many candidates, this support can help with transport and basic monthly costs while they study and work.

What benefits can learners gain?

This learnership offers more than a monthly stipend.

Learners can gain a fully funded, nationally recognised NQF Level 3 qualification without paying tuition fees.

They can also build customer service, sales, conflict resolution and communication skills that are valued in many corporate environments.

Other possible benefits include:

• A full year of call centre experience for the CV
• Exposure to professional customer service systems
• Support from workplace teams
• Contact with industry professionals
• Experience in a high-energy corporate environment
• A stronger foundation for future employment opportunities

For candidates who want to grow in customer experience, this programme can be a serious stepping stone.

Itumeleng’s Insider Tip: Because this opportunity requires at least 6 months of call centre exposure, your CV should clearly separate inbound and outbound experience. Mention the systems you used, the type of customers you supported and any sales, retention or data capturing tasks you handled.

How can candidates submit their details?

Candidates who meet the requirements can submit their details through the official online application portal.

Before starting the online process, prepare:

• Updated CV
• Certified copy of South African ID
• Matric certificate
• Doctor’s letter confirming disability
• Confirmation of disability status
• Any proof of previous call centre exposure
• Any additional documents requested on the portal

Applications close on 20 June 2026.

Candidates should complete their submission early, especially because disability confirmation documents may need to be checked carefully.

Final Thoughts

The Clarity EQ Contact Centre NQF 3 Learnership 2026 is a strong opportunity for unemployed South African youth living with disabilities who want to build a future in customer service.

With a 12-month structure, workplace exposure, a recognised qualification and a monthly stipend of R5,500, the programme gives learners a practical route into the call centre and business process outsourcing environment.

Candidates who meet the requirements should prepare their documents carefully and submit their details before 20 June 2026.

Frequently asked questions

Sources

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